Effective Date: Sep 01, 2025
Thank you for shopping with PCRLab.shop. We are committed to ensuring your satisfaction. Please review our return and refund policy outlined below.
1. Eligibility for Returns
Due to the sensitive nature of our products, returns are only accepted under the following conditions:
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- Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of delivery.
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- Incorrect Items: If you receive an item different from what you ordered, notify us within 7 days of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Returnable Items
Certain items are non-returnable due to health and safety regulations:
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- Opened or used products
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- Perishable goods
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- Items marked as “Final Sale”
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- Gift cards
3. Return Process
To initiate a return:
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- Contact Us: Email our customer service at info@pcrlabtest.com or Live chat with your order number, details of the product, and the reason for the return.
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- Return Authorization: Wait for our confirmation and return authorization before sending the product back.
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- Shipping: Once authorized, securely package the item and ship it to the address provided in our return authorization email.
4. Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please follow the return process outlined above.
6. Contact Us
For any questions regarding returns or refunds, please contact our customer service team at:
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- Email: info@pcrlabtest.com